Returns Policy

ONLINE RETURNS AND EXCHANGES

It is important to us that you love your purchase from Bird on a Wire! If you are not 100% happy with your online purchase, if it doesn't fit or doesn't suit you, we are happy to exchange or offer a store credit under the following conditions:

• Item(s) must be returned within 14 days of purchase (within Australia) or 30 days for international returns.
• Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
• We do not accept returns on Jewellery, Homewares or SALE items marked to clear unless faulty.

To return or exchange an item, please follow these steps:

• Email us at info@birdonawireburleigh.com or phone (07) 5659 1525 with details of your return or exchange including your name, order number, item(s) for return/exchange and reason for return. 
• Send your item(s) to: 

BIRD ON A WIRE
SHOP 5 / 1840 LOWER GOLD COAST HWY
BURLEIGH HEADS QLD 4220

Once your return has been received, assessed and approved, we will process a store credit for you to use against your next purchase.

For exchanges, your new item will be shipped free of charge (within Australia).

Please note, all items are thoroughly inspected before they are sent out. In the event you do receive an item that is faulty, please contact us immediately at info@birdonawireburleigh.com or phone (07) 5659 1525 and we will be happy to replace or refund the item.

IN STORE RETURNS

We are happy to offer you a store credit or exchange on purchases in store. All SALE items are final and we do not accept returns on items marked to clear.